This Privacy Policy explains how Card Den Outback Aces handles personal information in connection with our website, offline poker venue, poker room, card lounge, poker table reservations, restaurant and bar enquiries, and other direct interactions. It applies to visitors and people who contact us in relation to our venue in Fortitude Valley, Brisbane, QLD, Australia.
We may collect personal information that is reasonably connected with a request, communication, reservation or use of our website. The information involved will depend on the way you choose to interact with Card Den Outback Aces and the details you decide to provide.
We may collect information when you make a poker table reservation, submit a contact enquiry, ask about the poker room, card lounge, restaurant and bar, or otherwise communicate with Card Den Outback Aces. This may include your name, phone number, email address and the content of your request or message. The information we receive depends on what you choose to share when planning or discussing a face-to-face venue visit.
For poker table reservations and venue enquiries, we may receive details such as a requested date or time, party or table requirements, and relevant notes you provide to help us understand and respond to the request. Card Den Outback Aces is an offline poker venue, so these details are used in the context of venue planning and direct communication rather than online poker activity.
When you use our website, technical and usage information may be generated, including browser and device information, IP address, pages viewed and approximate usage information. This can depend on your settings and the services used on the site. For further information about cookies and related website practices, please read our Cookie Policy.
Personal information may be collected directly when you contact Card Den Outback Aces by phone, email, website form or another direct channel. This includes when you ask about real poker tables, poker games, dining or venue access. We collect the information you provide so we can understand the nature of your request and communicate with you about the offline poker venue in a practical and relevant way.
Limited technical and usage information may be generated when visitors use the website, including through cookies or similar technologies where applicable. That information can help support the operation and maintenance of the website. We use conditional, proportionate practices for this type of information; for more detail about cookies and related choices, please refer to the separate Cookie Policy.
We may use information to respond to enquiries and manage communications about requested poker table reservations, poker room enquiries, restaurant and bar enquiries, or other venue requests. This includes helping us understand what you are asking about, such as an enquiry relating to real poker tables, and providing a relevant response. A request does not by itself guarantee availability or confirm a booking.
We may use information to operate the website, understand general website use, maintain site functionality, and improve our communications and venue information. This helps us consider whether information is clear, useful and appropriately presented to visitors. We do not describe this purpose as a basis for individualised advertising or behavioural profiling.
We may use information where reasonably necessary to help protect the website, venue, visitors, staff and business operations, and to meet applicable legal or regulatory obligations. This may include taking reasonable steps to address suspected misuse or protect relevant rights and safety. We use this information only where the circumstances reasonably call for it and do not promise outcomes beyond what is appropriate.
Card Den Outback Aces may use contact details to communicate about an enquiry, reservation request, policy update or another relevant interaction. If you do not wish to receive non-essential communications, you may contact us using the privacy route below. We may still need to send communications that directly relate to a request you have made or another necessary interaction with us.
We do not treat disclosure as routine. Personal information may be disclosed in limited circumstances where it is reasonably needed for the purposes described in this policy or otherwise permitted or required by applicable requirements.
Information may be disclosed to service providers that assist with website, communication, reservation or business operations where they need the information to perform services for Card Den Outback Aces. The disclosure is limited to what is reasonably necessary for the relevant service. We do not suggest that every provider receives all information or that each interaction requires the same information to be shared.
Information may be disclosed where reasonably necessary to comply with applicable law, respond to lawful requests, protect rights or safety, investigate suspected misuse, or protect Card Den Outback Aces and its visitors. These circumstances depend on the facts involved. This wording does not mean that disclosure occurs routinely; it identifies situations where disclosure may be appropriate or required.
Information may be relevant to a business transaction involving Card Den Outback Aces, such as a sale, restructuring or transfer of business assets, where permitted and handled in accordance with applicable requirements. This is a contingent statement only and does not indicate that any such transaction is planned.
Card Den Outback Aces takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps are intended to be appropriate to the nature of the information and the circumstances in which it is handled. However, no method of transmission or storage can be guaranteed completely secure, and we cannot promise absolute security for information sent to or held by us.
Personal information may be retained for as long as reasonably needed for the purposes described in this policy, to meet applicable legal requirements, resolve disputes or maintain appropriate business records. When information is no longer reasonably needed, we may delete or de-identify it where appropriate. The approach taken will depend on the information involved and the circumstances in which it was collected or retained.
Card Den Outback Aces may use service providers or systems that handle information outside Australia. Where this occurs, reasonable steps may be taken as appropriate to protect the information, subject to applicable privacy requirements. We do not state that overseas handling occurs in every case, and this policy does not identify countries, providers or particular arrangements that may apply from time to time.
You may request access to personal information we hold about you and ask for correction if you believe it is inaccurate, incomplete or out of date, subject to applicable law. To process a request, we may need enough information to understand the matter and confirm that the request relates to the appropriate person. We will consider each request respectfully and in light of the circumstances.
You may ask Card Den Outback Aces not to send non-essential communications. We may still need to contact you about communications that relate directly to an enquiry, poker table reservation request, legal notice or another necessary interaction. This distinction allows us to respond properly to matters you initiate while respecting a request not to receive communications that are not essential.
You may contact Card Den Outback Aces with a privacy concern or complaint. We will consider the matter and respond as appropriate to the information available and the nature of the issue raised. If a matter is not resolved, further avenues may be available under applicable privacy law. The contact details in the following section provide a direct route for raising a concern.
Making a request: Please identify the privacy matter clearly and provide enough information for Card Den Outback Aces to understand and respond to it. You can use the direct privacy contact route shown below for an access request, correction request, communication preference or complaint.
Contact Card Den Outback Aces about this Privacy Policy, a privacy request, correction request or complaint using the details below. Please describe the matter clearly so we can understand the reason for your contact and respond in an appropriate way.
Card Den Outback Aces may update this Privacy Policy from time to time. The current version will be made available on the website with its effective date so visitors can see when it applies. The effective date of this version is 13 September 2026. We do not imply that updates will be sent automatically to every visitor.
Must be 21 or older to access poker room details
